Subject: Review Requests Preference Updated
Dear Lizzie,
Thank you for your 3 star review.
Our review emails are sent automatically after each purchase, and there’s never any obligation to respond — many customers simply ignore them if they’re not in a position to comment. I’ve now updated your preferences so you won’t receive any future review requests from us.
As a small business, we do rely heavily on customer feedback and ratings to help others shop with confidence and to help us keep improving, which is why those requests are sent — but we completely understand that they’re not always applicable, especially when gifts are sent directly.
We appreciate your continued custom and are glad your recent gift was well received.
Kind regards,
Susan