Shipping & Returns

Order Value

The Island of Ireland

(Courier)

U.K.

(Courier)

Europe 

(An Post)

USA & Canada

(An Post)

Australia &

New Zealand

(An Post)

Rest of World

(An Post)

up to €67 €4.95 Currently suspended €21.50 €32.50 €42.50 CONTACT US FOR RATES
€68-150 €4.95 Currently suspended €45 €53.50 €73 CONTACT US FOR RATES
€151+ €4.95 Currently suspended €57 €57 €78 CONTACT US FOR RATES

 

 

Ireland & Northern Ireland orders

Please note, we can guarantee dispatch times, however delivery may take longer than usual.  If you have not received your order within 7 working days please contact us. 

All deliveries in Ireland are sent by Fastway Couriers. Average delivery is 2 working days with the exception of the peak Christmas (November-December).

Please allow extra time for Personalised christening candles to be made as stated in the product descriptions.

International orders

Please note due to Brexit and Covid, An Post are advising that deliveries are taking longer than usual- please be aware of this when placing your order. Parcels going outside of Ireland are routed through the UK, this seems to be where the delays are occurring due to Brexit and shortages of staff  and cargo space due to Covid. Both An Post and couriers are experiencing similar delays.

An Post: if there has been no update to the tracking for more than 2 weeks please contact us and we will send an enquiry.  We can only see the tracking information that our customers have access to on their website. Please be patient if there is a delay.  We do not have any control over transit times once gifts have been handed over to the post office and do not offer refunds or send replacement gifts in the event of a delay. Some parcels are delivered quickly, others are not. The tracking code given is international and should work on the postal website of the destination country- A list of which are provided on the An Post website.

Please note: When you place an order on babygifts.ie you are agreeing to a 3rd party delivering your order. Orders can be sent by another method at your request. We cannot be held responsible for late/delayed deliveries. Once your order has been updated to shipped status, please check your tracking information, orders within Ireland are normally delivered within 2/3 working days, deliveries abroad will vary. We will be happy to follow up with the couriers/An Post on your behalf if their is insufficient information on their website. Please check your spam folder if you cannot find your tracking email in your inbox.

Should you provide an incorrect or insufficient address when ordering we are not liable to provide a replacement package.  We provide a return to address so providing the package arrives back we will re-send your order but we do not accept liability for the additional postage cost. Please ensure all details are correct.

Parcels to the UK - post Brexit. Update: we have suspended shipping to the UK at present due to the uncertainty of charges upon arrival.

Postage destinations listed as TBA (To be advised): We will be happy to quote the exact cost of delivery for your parcel if you email us before placing your order or we will email you after your order is placed and you can choose whether to proceed based on the cost.

Q. Do you ship worldwide?

A. Yes, Babygifts.ie ship worldwide. Simply choose your destination at the checkout box. Please note that in some countries, gifts are liable to import taxes that will not be advised until entering the destination country. Excess weight charges may also apply to oversized gifts such as baby gift hampers and rocking horses. We will contact you immediately if an extra charge is necessary for oversized gifts.

Returns

If your order it is not 100% free from defects in materials and workmanship, you may return it in new condition and in its original packaging for a prompt credit, exchange or full refund within 30 days. Please phone us on 091 631000 if you have a question regarding a return or exchange. Personalised or customised goods are exempt from returns in the EU distance selling regulations unless faulty.

Damages in transit:

We do experience occasional damages in transit mainly to our keepsake boxes. Please examine parcels and advise us of any damages within 24 hours of delivery. Email: info@babygifts.ie with your photos and we will respond promptly.  Unfortunately, claims outside of this period are not accepted by our couriers. 

Delays in transit:

All companies are experiencing logistical issues/delays/price increases. We would just like to be upfront about what we have control over and what we don't.

An Post - deliveries outside of Ireland: We stand in line in our local post office the same as everyone. Once a parcel is handed over, we hope that deliveries will be effected without delay. There are unfortunately occasions where this is not the case. We are very happy to follow up on delivery queries on your behalf, although frustrating, response times are varied based on the destination and are completely out of our control.

We do hope to return to a worldwide courier service when the world settles down and returns to some sort of normality. 

Thank you for your understanding.