I ordered this over the christmas holidays to which I received an email to say that it would be processed on the 3rd of January. It landed on my door on the 4th of January, I could not believe it, what a service. I also loved the packaging, it came in a box with zero description of what was in it unlike other companies where there's a picture of the item. This had nothing whatsoever but within the brown box came another beautiful box with rope textured handles, stunning. Now to the horse, it's absolutely out of this world. So we'll made, looks so expensive which numerous people have said. The detail is amazing. The mane and tail are scrunchy and make noise, it's genius. The saddle is so well padded and it rises a little bit at the back for your little ones bums. If I could give 10 stars, I would.